Pricing
Transparent pricing — agreed before we start.
No hidden fees, no surprise invoices. CMR Tech charges by the hour for support jobs and by quote for projects. You know what you're up for before any work begins.
Support & Repairs
Hourly rate
For one-off IT support, computer repairs, WiFi troubleshooting, and general tech help — we work on an hourly basis. You'll get an upfront estimate before we start, so there are no surprises.
- Upfront estimate before work starts
- Billed in 30-minute increments
- Remote support and on-site Auckland visits
- 4-hour SLA during business hours for ongoing clients
Projects
Fixed quote
For website builds, network installations, office IT setups, hardware rollouts, and cloud migrations — we provide a fixed quote so you know the total cost upfront.
- Written quote before any work starts
- Fixed price — no scope creep surprises
- Milestone-based for larger projects
- Post-project support available
Ongoing Support
Monthly retainer
For businesses that want regular IT cover — a monthly support arrangement gives you priority response, proactive monitoring, and a technician who actually knows your setup.
- Priority 4-hour response SLA
- Proactive monitoring and maintenance
- Billed monthly, no lock-in contract
- Tailored to your team size and needs
Common pricing questions
Do you charge a call-out fee?
For on-site work in Auckland, travel is included in the hourly rate. No separate call-out fee for standard Auckland locations.
What if you can't fix the problem?
If we can't fix it, we'll tell you upfront and only charge for the time spent diagnosing. No fix no charge for agreed-scope failures.
How do I pay?
Bank transfer on invoice. Payment is due within 7 days of job completion for support work, or as agreed for project milestones.
Can you give me an estimate before coming out?
Yes — describe the problem and we'll give you an indicative estimate. For complex jobs, a short remote call or on-site assessment is the best way to scope it accurately.
Ready to sort it out?
Tell us what's going on and we'll take it from there.
Whether it's one urgent problem or a bigger setup that needs sorting, CMR Tech can step in with a clear plan and quote — no jargon, no run-around.