Pricing
Simple pricing for small business IT.
No hidden fees, no surprise invoices. Support work is usually hourly, project work is quoted upfront, and ongoing business support is tailored to the size of the setup. Home office and household jobs follow the same clear approach.
One-Off Support
Hourly work
For one-off IT support, computer repairs, WiFi troubleshooting, home office help, and general tech jobs, we work on an hourly basis with an upfront estimate before we start.
- Upfront estimate before work starts
- Billed in 15-minute increments
- Remote support and on-site Auckland visits
- Ideal for smaller jobs and troubleshooting
Projects
Fixed quote
For website builds, network installations, office IT setups, hardware rollouts, and cloud migrations, we provide a fixed quote so you know the total cost upfront.
- Written quote before any work starts
- Fixed price — no scope creep surprises
- Milestone-based for larger projects
- Post-project support available
Ongoing Support
Monthly support plan
For small businesses that want regular IT cover, we can put a monthly support arrangement in place around your team size, devices, and what you need looked after.
- Priority handling and ongoing support
- Proactive monitoring and maintenance
- Billed monthly, no lock-in contract
- Tailored to your team size and needs
Common pricing questions
Do you charge a call-out fee?
For on-site work in Auckland, travel is included in the hourly rate. No separate call-out fee for standard Auckland locations.
What if you can't fix the problem?
If we can't fix it, we'll tell you upfront and only charge for the time spent diagnosing. No fix no charge for agreed-scope failures.
How do I pay?
You'll be invoiced after the job, and invoices can be paid by bank transfer or card. Payment timing for larger projects is agreed upfront as part of the quote.
Can you give me an estimate before coming out?
Yes — describe the problem and we'll give you an indicative estimate. For complex jobs, a short remote call or on-site assessment is the best way to scope it accurately.
Ready to sort it out?
Tell us about the job and we'll come back with a clear next step.
Whether you run a small business or need help at home, we'll tell you quickly if we're the right fit, what the job is likely to involve, and how we'd tackle it.